You can usually resolve any issues that you have quickly and easily - by using our Frequently Asked Questions facility below. The answers are simple and easy to follow. And if you cannot find the answer to your question here, you can always contact our Customer Services team.
I need help with...
Our Customer Services are there to help you. Just contact us with your question - about transferring to Family Mobile, activating/deactivating services, or anything to do with your account.
Opening hours:Monday to Friday: 8am-8pmSaturday: 9am-1pmBank holidays: Closed
Phone (Family Mobile handset): 4532
Phone (other): 0800 112 4350
Fax: 0871 9896279
Lost or stolen SIM card?
If you have lost or had your mobile SIM card stolen, please call us as soon as possible on 4532 from a Family Mobile handset or 0800 112 4350 from any phone. We will block your SIM card immediately and order a replacement for you.
If you need to contact us outside our opening hours, please contact us on [email@example.com]
Check online for further information about our services