If you want to read the important legal information relating to Family Mobile and the mobile services that we offer, please view or download the following PDF files:
Terms & Conditions
Read about what is covered and what is not.
Security and Privacy
We welcome your feedback, good or bad. If you need to give it to us straight, you can read how in our Code of Practice.
Family Mobile uses Internet industry standard encryption technology to scramble your sensitive data when you transmit it to us. This process is known as SSL (Secure Sockets Layer). You can tell that the pages are secure because the web address that appears in the address bar changes from 'http://' to 'https://.' You will also see a padlock symbol or an unbroken key in the bar at the bottom of your browser. SecureTrading is Family Mobile's Internet payment provider.