More information about Automatic Top-up
Automatic Top-up ensures that you never run out of credit in the middle of a phone call. This online service will automatically top-up your account, with any amount you have chosen, whenever your balance falls below the minimum threshold of £3. The Automatic Top-up service will also enable the following services, Voice/GPRS roaming, Premium Service and International calling. You need to have Automatic Top-up enabled to use the above 4 services
You will be notified by text and email every time an Automatic Top-up is made. There is no extra charge for using Automatic Top-up. It just saves you time and leaves you in full control.
You can choose to set Automatic Top-up for any amount from £10 up to £100. You can enter an amount yourself or simply choose one of our suggested values.
Please note: We will take the first payment when you sign up, so that you know you have entered the correct payment details.
When you sign up for the Automatic Top-up service, you accept that we will automatically charge your debit card by the amount that you specified when you set up this service if and when your balance drops to £3.
If you wish to use our Roaming services, International calling or premium services, you must register for Automatic Top-up online
You can always change the amount, register a different debit card, or cancel the service, by logging onto 'My Account' and choosing 'Automatic Top-up. However, if you have Roaming activated we will keep Automatic Top-up active for a 10-day period to allow for any international billing information to be processed.
Back to the overview