Provided and operated by
Smarter Mobile UK Limited
in partnership with IKEA FAMILY
Do you charge per second, or round-up to the nearest whole minute?
For other than roaming trafic in Europe we charge a minimum of one minute per call, and after that, you only pay by the second. For roaming trafic in Europe we charge for minimum 30 seconds and after that per second.
Do I have to make a minimum top-up each month?
No. There is no requirement to make a minimum top-up each month or maintain a minimum balance. You can top-up by as much as you like.However, when you do top-up, the minimum amount you can top-up with is £10
Is there a minimum period of commitment?
No. With Family Mobile, there's no contract. There's no monthly fee. There's no minimum monthly top-up. You pay only for what you use. It's that simple.
What does it cost to call premium rate, 0870, 0845 and 0800 numbers?
These are charged separately to calls to UK mobile and landline numbers. Please see our UK Prices for more details.
What does it cost to call international numbers?
Please see our International prices for calling international phone numbers.Family Mobile provides international services, allowing you to call or text to other numbers overseas. However, as these calls require using other overseas networks, Family Mobile has no control over the prices charged by other mobile operators.
What does it cost to use my phone while I'm abroad?
Please see our Roaming prices for using your mobile phone while you're abroad.Family Mobile provides Roaming services, allowing you to call or text to from your mobile phone while you are overseas. However, as these calls require using other overseas networks, Family Mobile has no control over the prices charged by other mobile operators
Do I have to pay to receive calls and text messages while I'm abroad?
Yes. Unfortunately you do! This is out of our control as these charges are made by overseas mobile operators - Family Mobile just collects and transfers these charges on their behalf. Please see our Roaming prices for receiving calls while you're abroad. But you can receive text messages while you're abroad for free!
How are your prices so much cheaper compared to others?
Family Mobile is a very cost-efficient business with a low price, low cost, low margin business model. In that sense, it's very similar to the model that IKEA is based on - simple, low prices, but great value and quality.